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Delivery

Ekidna Kidswear delivers Australia-wide using Australia Post.

Receipted delivery via e-Parcel  is charged at a flat rate of $7.50. 
 
Receipted delivery is FREE for domestic orders totalling $65 and over.
 
Express Post is available at a cost of $12.95.
 
Ekidna Kidswear endeavours to dispatch all orders within 24-48 hours of payment receipt. 
 
International Orders are sent via Australia Post. Ekidna Kidswear is currently set up to accept orders from Canada, Fiji, Italy, Hong Kong, Macedonia, Netherlands, New Caledonia, New Zealand, Singapore, Taiwan, United Kingdom and United States. Postage is charged a flat rate and is shown at checkout prior to payment.
 
Ekidna Kidswear reserves the right to request additional postage charges for any parcel that exceeds 500g being sent via Express Post or by Airmail.
 
For other international destinations please email us prior to placing your order, so we can provide you with an accurate shipping and handling quotation.
 
Although rare, from time to time there might be an unexpected or unavoidable delay experienced at Ekidna Kidswear. Should this occur, you will be notified by Ekidna Kidswear immediately.
 
To ensure safe delivery, Ekidna Kidswear requires that you or someone on your behalf signs upon receipt of your purchase. Please ensure that someone is available at the specified delivery address in order to receive your purchase. If this is not possible, a preferrable alternative is to have your purchase delivered to your work address.
 
Ekidna Kidswear can wrap and dispatch gifts directly to your recipient on your behalf. Please ensure that the recipients address is noted in your order.

Ordering

Ekidna Kidswear uses 128-bit SSL encryption to ensure that all your personal details given in account registration and checkout are kept secure.

 
In addition to the secure shopping cart, Ekidna Kidswear will gladly accept phone and email orders.

Order Confirmation Email

Upon receipt of your order confirmation please check it carefully. If there are any discrepancies please contact us immediately.

 
If you do not receive an order confirmation please do not assume your order has not been received. It may be the case that your confirmation has gone in your spam folder or you simply made an error when providing your email address. Please contact us to arrange for the confirmation to be resent.
 
Please note that the order confirmation is also your receipt. In the interests of the environment, Ekidna Kidswear does not include a receipt in your order unless specifically requested to do so.

Loyalty Reward Program

Ekidna Kidswear's Loyalty Reward Program has been introduced to thank customers for their patronage. To earn loyalty points customers need to hold an account with Ekidna Kidswear. Each dollar spent (excluding stock on sale, postage, GST and any applicable discounts) earns 1 loyalty point which equates to 5 cents. Any loyalty points earnt are to be redeemed against future purchases. Ekidna Kidswear reserves the right to change, suspend or terminate the Loyalty Reward Program without notice.

Enabling Cookies

For optimal performance, Ekidna Kidswear uses cookies on its website. If you are having difficulty configuring your browser to accept cookies, please review the information here or contact us.

Return and Exchange Policy

Ekidna Kidswear understands that internet shopping is different to shopping the conventional way. If for any reason you are unhappy with any of the items received Ekidna Kidswear will happily exchange or refund the purchase price. Postage costs are not refundable unless the item is deemed faulty by Ekidna Kidswear. If the item being returned was originally delivered via Ekidna Kidswear's 'free shipping' offer a restocking fee of 10% or $7.50 whichever is the lesser will be deducted from your refund. Items need to be returned in original packaging with tags attached - and unworn and unwashed.

 
Ekidna Kidswear takes great care in packaging your order so that it's arrives at your doorstep intact and requests the same care be taken with returns. Ekidna Kidswear will not be held responsible for any damage incurred to returns whilst in the care of Australia Post.
 
Please notify Ekidna Kidswear within 14 days of receipt should you wish to make a return. All returns are to be pre-approved by Ekidna Kidswear and a Return Authorisation Number (R.A.N) noted on the outside of the returned parcel. Failing to note a R.A.N on a return may result in the parcel being sent back to the sender at their cost.
 
Ekidna Kidswear reserves the right to refuse a return if the above conditions are not met.
 
Refunds are processed with 7 days of receipt of returned goods and will be made via the same payment method.
 
Items purchased on SALE are not covered by our Returns and Exchange Policy unless deemed faulty.
 
It is highly recommended that any returns are sent via Registered Post as Ekidna Kidswear will not be held responsible for items going astray in the mail.
 
Please note exchanges will be charged an additional delivery fee.
 
Please contact us to arrange exchange or return of goods.
 
Our Returns Address is:
 
Returns
Ekidna Kidswear
8 Bayview Ave
Haywards Bay, 2530
 

Faulty Goods

In the rare event that a fault or damage to your purchase is overlooked during dispatch, Ekidna Kidswear will happily exchange or refund your purchase (including postage costs) providing it is returned in original packaging with tags attached and is unworn and unwashed.

 
Please notify Ekidna Kidswear within 14 days of purchase should your items be damaged or otherwise faulty.

Personalised Products

Personalised products are not covered by Ekidna Kidswear's Return and Exchange Policy unless deemed faulty. Ekidna Kidswear will not be held responsible for any typing or spelling error made by the customer.

Payment

Payment is accepted by:

  • Credit Card
  • Direct bank deposit
  • Money Order
  • Paypal
To ensure your details remain safe Ekidna Kidswear uses , a secure payment gateway, to process credit card payments. Mastercard, Visa and Amex are accepted.
 
 
Ekidna Kidswear's banking details are as follows:
 
A/C Nbr:    4954 28921
BSB:          012325
A/C Name: Ekidna Kidswear
 
Please be aware that payments via money order or direct deposit which are not received within 14 days from the date of order, will be cancelled.
 

Promotional Newsletters

By placing an order with Ekidna Kidswear you authorise us to send you our promotional newsletters which include exclusive offers and new product updates. You are welcome to unsubscribe at any time.

Pricing

All prices shown are in Australian dollars. Ekidna Kidswear reserves the right to change prices without notice.

Images, Text, Logo and Website Design

All copyright and other intellectual property rights in images and text are the property of Ekidna Kidswear or have been used with the permission of the relevant owner. Under no circumstances is this website or any element to be reproduced without the express written permission of Ekidna Kidswear.

Copyright and Trademark Infringements

Ekidna Kidswear will defend it's rights as set down by statute and at common law.

Monitor Resolution

Every effort is made to correctly represent the colours of the garments and accessories on the website. However colours may differ on individual monitors. If at any time you are unhappy with the colour of a garment ordered please take advantage of our easy returns/exchanges policy.

Customer Satisfaction

Ekidna Kidswear strives to make your shopping experience as pleasurable as possible. If at any time the website or a product fails to live up to your expectations please contact us. We value your feedback!

 
Please contact us for further information should the need arise.
 

 

   

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